Privacy and Cookie Policy

About Skin NZ LTD (“About Skin”, “we”, “us” or “our”) provides laser, skin and skincare services from Stonefields, Auckland and operates aboutskin.co.nz. This policy explains how we collect, use, disclose and protect personal information. We handle personal information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

Information we collect

We may collect information you provide when you contact us, book an appointment, make a purchase, create or use a customer account, subscribe to our newsletter or otherwise use our website. This can include your name, contact details, appointment or enquiry details, purchase and delivery information, communications with us, and information needed to provide services safely.

Our website and service providers may also collect technical information such as device, browser and IP-address information, pages visited, and cookie or similar-technology identifiers.

How we use information

We use personal information to respond to enquiries, provide and improve clinic services and online orders, administer bookings and customer accounts, process payments and delivery, communicate with you, maintain records, protect our website and meet legal obligations. We only send marketing where permitted by law; you can unsubscribe using the link in a marketing email or contact us to update your preferences.

Who we share information with

We use Shopify to operate our online store, including checkout and customer-account functions. We may use other providers to support website features, communications, payments, delivery, analytics and social-media links. These providers may process personal information for us and may store or process it outside New Zealand. Where information is disclosed overseas, we take the steps required by the Privacy Act 2020 and use providers that are appropriate for the service.

Cookies and similar technologies

Cookies are small files placed on your device. We use essential cookies to operate website features such as the cart, checkout, account and security functions. Shopify and other service providers may use cookies or similar technologies for their services. You can manage or block cookies through your browser settings, but some website features may not work correctly if essential cookies are disabled.

Access and correction

You may ask us for access to personal information we hold about you and ask us to correct it. Contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.

Contact us

For privacy requests or questions, contact About Skin at info@aboutskin.co.nz, call 09 576 1550, or write to Shop 13/40 Stonefields Avenue, Stonefields, Auckland 1071.

Changes to this policy

We may update this policy when our practices or legal requirements change. The current version will be available on this page.